Q: If I order, how long will it take for you to ship my order?
A: We usually print & ship your order within 4 or 5 working days. If you've ordered a kid's size, a 3XL+ t-shirt or hoodies in other than black/navy it may take slightly longer as these have to be ordered in especially.If there's a delay, we'll let you know by email.
Q: I have not received my order. Where is it?
A: i) Check below to see if the estimated delivery time in your shipping confirmation has expired. If you did not give us a valid email address or spelled it wrong, you will have not been able to receive this information from us. This is why it's so important to give us a proper, working email address.
ii) If it's beyond the estimated delivery time frame, email us here admin@nornirontees.com let us know. We will arrange a reprint & reshipment. Items do get stolen or go missing in the mail.
iii) UK customers who have ordered 3 or more shirts will have had their order sent by recorded delivery. We'll track this for you and inform you where it is, if Royal Mail has not lost it. Estimated time frame for deliveries after shipping
UK: We send everything 1st class. About 65% arrives the next day. The other 35% usually arrives anything from 2-7 days after shipping. If it doesn't arrive after 7 days, it probably never will, so get in touch with us once 7 days have elapsed since you received your shipping confirmation. You should expect the slowest delivery times if you live in or around London where the mail service is, at times, appalling.
EUROPE: Deliveries to most European countries are almost always about 4-7 days after shipment from UK. If you have not received it after 10 days have elapsed since your shipping confirmation, email us and we'll organise a reshipment. The exception to this is Norway, where items are sometimes held up at customs, for that reason we advise Norwegian customers that deliveries can take up to 2 weeks and we'd ask you to wait that long before contacting us.
USA & Rest of the World: Deliveries to America and the Rest of the World can take anything from 5 - 20 days. The average time seems to be 10 days. If you have not got your order 20 days after your shipping confirmation, get in touch and we'll reship for you.
Q: Can you print my design/artwork onto a t-shirt?
A: No. We don't do one-offs. Lots of other companies do though. Do a search on Google for 't-shirts'!
Q: How much is shipping to where I live?
A: Shipping is FREE to everywhere on Earth!
Q: I'm not sure if my order went through? How can I find out if it did?
A: If after entering your card information on the Paypal secure payment page and clicking BUY, you did not see the Order Confirmation page with details of the items you ordered and the Transaction ID number, then you have almost certainly not successfully placed an order.
If you have successfully ordered from us you will also receive an Automatic Receipt from us by email restating your order details (as long as you have provided a working email address - this is very important!)
Q: I would like to order 1000 t-shirts for immediate delivery to Nigeria. I will pay by Credit Card. Can you ship these to me?
A: No. We don't accept orders from or ship to Nigeria (and many other countries) due to a high incidence of fraud.
Q: Will a Large (or any other size) size fit me?
A: We don't know. We don't know how big you are. Consult the size chart at the top of the page
Q: Are your standard t-shirts tight or fitted in style?
A: No. They're just a regular style t-shirt. However the skinny fit tees are as the name suggests, skinny fits.
Q: Can you print onto a t-shirt that I'll send you.
A: We don't usually because if we misprint it - we've ruined your t-shirt.
Q: Why are some colours not available in skinny fit shirts?
A: We make all the colours we can get in women's skinny fits available. We'll introduce new colours as and when we can.
Q: I don't have a credit card. Can I send an order in the post/mail?
A:You can pay by cheque - just send us an email at admin@nornirontees.com and we will send you instructions.
Q: I'm in America. Do you take $ checks or money orders?
A: No. We can only accept payment in £ Sterling (UK currency). Do not under any circumstances send us payment in any currency other than £ Sterling. You can get a Sterling money order from your bank. Make it payable to 'Little Ms. Tees; and send it in the mail to us along with your order & address.
Q: How long will it take for my order to arrive?
A: We usually print most orders in 3 working days. UK orders are sent 1st class. They should arrive the day after shipping but can take up to 5 days. Overseas shipments vary greatly. On average European orders arrive within 5-7 days and North American in 10-14 days. These are just guidelines though, it can take longer.
Q: Do you have the design I'm interested in buying in stock?
A: We print everything to order. We don't have any stock.
Q: Can you send my International order by Priority mail?
A: No. There's no suitably priced International Priority mail service for us to use. We ship by Regular Air Mail.
Q: Why haven't I had a Paypal auto receipt or a shipping confirmation?
A: We will have tried to send you one. If you have not got it, it will more than likely be because; 1)You gave us an invalid email address
2)Your ISP or mail browsers spam filter has deleted or blocked it
3)Your ISP blocks relayed mail.
Q: I have registered with you already but now my password doesn't work. Why not?
A: Usually this because when you registered, you either used a different email address or you spelled the email address wrongly.
When you return and enter the email address correctly, the system is therefore unable to match your password to it. The solution is to re-register using a new email address. Make sure you close and then re-open your browser before doing so.
Q: When I enter my email address and password, it keeps saying my password is wrong. Why?
A: Probably because you have not registered yet. "Click on the New Customer? Register here." Link and fill out the form.
Q: Can I use Paypal to pay?
A: Yes. You can pay through PayPal. If you don't have a PayPal account you will be asked for your payment details.
Q: I don't have a Paypal Account - can I still pay by Credit Card?
A: Yes, just click on the 'Don't have a paypal' account link and enter your card details.
Q: Can I order over the phone?
A: Yes. Please ring Charlie during office hours on 01453 767700
Q: There's an item missing from my order. Where is it?
A: We may have been out of stock of a colour/size t-shirt. A note should be included to inform you of this. If it isn't, it will be just be a packing error. Email us here admin@nornirontees.com . We'll get the missing item sent to you right away.
Q: I'm a designer. Do you buy in artwork for t-shirts?
A: No. We design everything here ourselves.
Q: Can I return a SALE ITEM?
A: No. Sale items cannot be returned for size exchanges under any circumstances.
Please make sure it is the size you require by referring to our size charts
